The Rikess Group provides the retail automotive industry with information and resources designed to create exceptional customer and employee enthusiasm resulting in increased market share and profitability for our clients.

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Testimonials

The Rikess Group can claim the responsibility for transforming our dealership from one that was personality driven to one that is now process driven. Mark, and his team "lead me to discovery" in a way that made the will to change seem like it was my idea. This was not an easy process. It is really an eye opener when you realize that YOU ARE the impediment that is holding your dealership back. Mark and Dan used a gentle, but effective approach to share, inform, and education our staff to the possibilities that were/are available.

As a result, we have been able to double our new and used car business, with substantial increases in customer satisfaction, and profitability. Our current service satisfaction results are above the District, Zone, and Nation in all three of our dealerships. Three years ago our stores were dead last in the nation (worst to first is way cool!).

Our Used Car Department is currently (for the past 4 Years) the #1 selling Certified Used car dealership in the WORLD! This is for BOTH our Honda and Acura stores. When the Rikess group started with us we had aged inventory and we turned our inventory 3-6 times per year. Our current used car inventory is under 30 days old and we turn the inventory 12-4 times per year. ROI is through the roof!

Our New Car Sales numbers have continued to climb and currently both our Honda and Acura stores are in the top 5 positions in the Nation.

Mark and his team are lifelong partners, problem solvers and friends. They provide the best service and resources in the industry, please feel free to contact me directly for any inquiries in connection with Mark Rikess or the Rikess Group.

Brian Benstock
Paragon Auto Group

I purchased Sunnyvale Toyota in 2003, when were the 222 largest Toyota dealer in the country. Today we rank in the top 12 and much of the credit belongs to The Rikess Group. They have helped me craft my current compensation plans, sales process and have provided exceptional support any time we face a challenge. Our 20 Group association continues to keep us on the cutting edge of our industry’s trends and opportunities.

Adam Simms, Dealer Principal
Sunnyvale Toyota